Help and known issues

The Services Media Library (SML) assumes that you are familiar with using a browser to view information on the web. The SML is best viewed using Microsoft Internet Explorer, V8.0 or later, and with your desktop display properties set to 800 by 600 pixel resolution or higher.

Help index


The goal of the SML is to provide information that is easy to access, just-in-time, and which contains unique "rich media elements" to service personnel.  Examples of rich media elements include:

  • video clips
  • animations
  • audio

The library does not serve as a single point of access for product or training information, but rather, it provides quick access to service information that has been created in rich media formats.

System requirements

To view the SML, you will need:

  • Microsoft Windows operating system - Windows XP or later
  • Microsoft Internet Explorer, V8.0 or higher or Mozilla Firefox Version 4 or higher
  • Minimum 1024x768 screen area (resolution)
  • Some media may require Adobe Flash Player 9.0 or higher, or Windows Meida Player Version 10 or higher.

Finding media

To find media for a product, select the:

  • category
  • family, and
  • series

for your product, and click on the item of your choice.

Hint: If you would like to zoom a video or play it full screen, right click on the video and select a zoom option from the menu that is displayed. Not all videos support full screen display. To return to normal play, right click on the video again and select an option.

Downloading animation player

Many animations in the SML use Adobe Flash Player.

If no animation is visible to the left, get the Adobe Flash Player.

Download Flash

Downloading video player

To view the video clips in the SML, use Windows Media Player.

If no movie is visible after you click on the left, get Windows Media Player.

Download Windows Media Player

Troubleshooting tips

  • If the video seems to run but you do not see an image, upgrade or reinstall the player.
  • Some older videos require the Sipro Lab Telecom (130) codec. If some videos do not play, click here to download and install the codec.

Downloading other players

If the media in the SML requires another player not listed above, follow the directions accompanying the media to download and install the player.

Known issues

The following issues are known at time of release:

  • If your playback controls do not work while viewing videos, upgrade the Windows Media Player.
  • Some older videos require the Sipro Lab Telecom (130) codec. If some videos do not play, click here to download and install the codec.
  • The SML requires Active Content to be allowed to run in your browser. To enable active content, consult Help on Internet Explorer.
  • Not all products are currently represented in the media library. The SML will be updated as new media is created. Keep checking.
  • The SML was designed for Microsoft Internet Explorer, V8.0, or higher or Mozilla Firefox Version 4 or higher.
  • As of January, 2005, the SML uses a product hierarchy (category, family and series) that conforms to the product hierarchy used across HP.
    • Some series or families may change location or titles in the hierarchy if the Product Master hierarchy changes.

    • If you are having problems with installation or playing media in a downloaded, local copy of the SML, please see Download Product Media.